So, I got this from the CBHI over the weekend, and tried to use the links- but they wouldn't work. When I looked at the HTML code, there were links to the EOHHS website, but they were all blocked - not active. What's up with that? These certainly sound like they wopuld be useful tools.
"What support is available for end-users of the CBHI application? "
Job Aids are available for end-users who use the application. They were developed as on-the-job references for entering MassHealth member information into the application. The CBHI Job Aids, including their descriptions, are as follows:
· Virtual Gateway Login Assistance: CANS is accessed through the Virtual Gateway. Review this job aid first to learn how to access and log in to the Virtual Gateway.
· CBHI Certified Assessor: This job aid explains to clinicians how to use and navigate the functionality of the CBHI application that is available to them.
· CBHI Data Entry Operator: This job aid explains to data entry operators who enter information into the CBHI application on behalf of clinicians how to use and navigate the functionality of the application available to them.· CBHI Organization: This job aid explains to case managers and provider organization supervisors/administrators how to view specific member details within the application that is available to them.
· Virtual Gateway Customer Service: This job aid explains to all users how to reach Virtual Gateway Customer Service.